Refund Policy
Refund Policy
Last updated: [2025.6.4]
At Seven Treasures, every set of press-on nails is handcrafted and made-to-order according to your personal nail measurements and preferences. Due to the customized nature of our products, we do not accept returns or offer refunds for reasons unrelated to product quality.
We appreciate your understanding and encourage all customers to carefully review our sizing guide and communicate with us before placing an order.
💡 Important Note Before You Order
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Please ensure that your nail sizes are measured accurately and submitted correctly.
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If you're unsure, feel free to contact us — we’ll guide you through the process.
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Once production begins, your order cannot be changed or canceled.
✅ Returns / Refunds Accepted ONLY If:
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The product arrives damaged or with a clear craftsmanship issue
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You receive the wrong item or incorrect sizing due to our mistake
In these cases, please email us at guosu.sh@gmail.com within 3 days of receiving your order, including:
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Your order number
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Clear photos of the item and the issue
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A brief explanation
We will assess the situation and either remake the item or issue a partial/full refund at our discretion.
❌ Returns / Refunds Not Accepted For:
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Incorrect sizing submitted by the customer
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Change of mind or style preference
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Color discrepancy due to screen display
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Minor handcrafted variations (a hallmark of handmade quality)
📦 Return Shipping (if approved):
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If a return is authorized, we will provide instructions for return shipping.
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Customers are responsible for return shipping unless the issue was our fault.
🕒 Processing Time:
Refunds (if approved) will be processed within 5–10 business days after confirmation.
📩 Contact Us
If you have any questions about sizing, customization, or potential issues with your order, please don’t hesitate to contact us before or after purchase:
seventreasures@qibao.jp
Thank you for supporting handmade artistry. We take great pride in our work and appreciate your trust in Seven Treasures.